Privacy Policy

This Privacy Policy describes how Bennela (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.bennela.com (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are (Data Controller)

Bennela is the data controller responsible for your personal information collected through this website.

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
📧 info@bennela.com

2. Personal Information We Collect

When you visit the Site, we collect certain information automatically, as well as information you provide voluntarily.

Device Information

We automatically collect information about your device, including:

●       Web browser type

●       IP address

●       Time zone

●       Cookies installed on your device

●       Pages or products viewed

●       Referring websites or search terms

●       Interaction with the Site

Order Information

When you make or attempt to make a purchase, we collect:

●       Name

●       Billing and shipping address

●       Payment information (processed securely by third-party providers)

●       Email address

●       Phone number

“Personal Information” refers to both Device Information and Order Information.

3. How We Collect Information

We collect information using the following technologies:

●       Cookies – small data files placed on your device (see Cookies section below)

●       Log files – track actions occurring on the Site

●       Web beacons, pixels, and tags – used for analytics and marketing measurement

For more information about cookies and how to disable them, visit
https://www.allaboutcookies.org

4. How We Use Your Personal Information

We use your Personal Information to:

●       Process and fulfil orders (payments, shipping, confirmations)

●       Communicate with you

●       Screen orders for fraud or risk

●       Improve and optimise our website

●       Measure the effectiveness of marketing and advertising

●       Provide relevant marketing communications (where permitted)

5. Legal Basis for Processing (GDPR & UK GDPR)

Where applicable, we process your Personal Information under the following legal bases:

●       Performance of a contract (e.g. fulfilling orders)

●       Legal obligations

●       Legitimate business interests (fraud prevention, site optimisation, marketing)

●       Consent, where required by law

6. Sharing Your Personal Information

We share your Personal Information with trusted third parties to operate our business, including:

●       Shopify (e-commerce platform)
https://www.shopify.com/legal/privacy

●       Payment processors (to securely handle transactions)

●       Google Analytics (site usage analytics)
https://policies.google.com/privacy
Opt-out: https://tools.google.com/dlpage/gaoptout

We may also disclose information to comply with legal obligations, respond to lawful requests, or protect our rights.

7. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications.

You can opt out of targeted advertising via:

●       Facebook: https://www.facebook.com/settings/?tab=ads

●       Google: https://www.google.com/settings/ads

●       Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out via the Digital Advertising Alliance:
https://optout.aboutads.info/

8. Cookies & Currency Conversion

We use cookies to enhance your browsing experience, including storing your selected currency based on your location.

By using our Site, you consent to third parties processing your IP address for the purpose of determining your location for currency conversion. This information is stored in a temporary session cookie and automatically removed when you close your browser.

9. Do Not Track

Please note that we do not alter our Site’s data collection practices when we detect a “Do Not Track” signal from your browser.

10. Your Privacy Rights

Depending on your location, you may have the right to:

●       Access your personal information

●       Request correction or deletion

●       Object to or restrict processing

●       Request data portability

●       Withdraw consent (where applicable)

These rights apply under laws including:

●       UK GDPR

●       EU GDPR

●       US state privacy laws (e.g. CCPA/CPRA)

To exercise your rights, contact us at
📧 info@bennela.com

11. International Data Transfers

Your Personal Information may be transferred and processed outside your country of residence, including in Canada, the United States, and other jurisdictions.

We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

12. Data Retention

We retain Order Information for our records unless and until you request its deletion, unless we are legally required to retain it for longer.

13. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information against unauthorised access, loss, misuse, alteration, or disclosure.

14. Children’s Information

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page, and continued use of the Site constitutes acceptance of those changes.

16. Contact Us

For more information about our privacy practices, questions, or complaints, please contact us at:

📧 info@bennela.com